FAQs About Water Softeners

What is Hard Water?

Hard Water simply means that the water contains a higher content of minerals than ordinary water does (in contrast to soft water). The minerals contained in hard water are magnesium and calcium.

What is Water Softening?

Water Softening is the act of removal of the minerals contained in the hard water such as calcium and magnesium. The easiest way of doing this is to use a water softening unit which is connected directly to your water supply.

What Does a Water Softener Do?

A water softener is designed to remove the ions that are present in hard water such as calcium and magnesium, in some water traces of Iron can also be found, a water softener can remove up to 5mg per litre.

Water softeners can operate on a semi automatic, automatic or manual system, each type of system determines the amount of hardness present in your water before regeneration commences. The system collects the hardened minerals within its conditioning tank and during a designated time flushes them away to drain.

How Long Does a Water Softener Last?

With regular maintenance a reputable water softener system should last for many years.

Is Softened Water Safe to Drink?

Water that has been softened still contains all the minerals that we need, only sodium is added during the softening process. In some cases where hard water is high, softened water should not be used in the preparation of baby milk, this is due to the sodium content once the water has been softened. It is however perfectly safe to drink softened water.

Does Softened Water Taste Salty?

No it does not. The Sodium that is added during the softening process is Sodium Carbonate and not Sodium Chloride which is otherwise known as salt.

Can Softened Water Help with Skin Complaints?

There is no doubt that softened water benefits anyone with a dry skin condition, soft water is much kinder to skin and hair in general.

How do I know how hard my water is?

We will be able to test it free for you, or you can have it tested locally.

What are the differences between a metered and a timed water softener?


A metered water softener will always regenerate when an already pre-set volume of softened water has been used. This will happen regardless of the number of days it will take, this will avoid any under or over regenerating. Some of the systems we use have a microprocessor which will monitor and predict your daily usage, this ensures that regeneration takes place automatically on the optimum night.

Timed Clock

This is one of the simplest types of unit and operates on a timed basis. When this system is installed we will calculate the number of people in the household or business premises and the hardness of the water supply in your area, we then work out how many days the system will be operated. We then set the softener when we install, the regeneration happens at a set time every day. This will ensure that softened water will always be available. We would advise that these types of systems are switched off when your water is not being used for some time i.e. when you go on holiday. The timed system is usually the most inexpensive but also one of the simplest to control.

Can I Take the Water Softener System with me if I Move?

Yes it is possible, especially with the more modern systems available today. We would be able to uninstall and reinstall for you.

EAU So Soft Block Salt Softener

EAU So Soft Electronic Range

EAU So Pure Filter Range