We will not share your personal information for marketing or any other purposes without your consent unless where required by law.

If you have registered your interest with Phoenix Water Services Limited and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interested to you. With Phoenix Water Services Limited YOU are always in control of your personal information, if at any time you wish us to stop contacting you then simply email us.

We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.


Our Obligations

Phoenix Water Services Limited will provide you with up to date information on the functionality of the Site, and advice and assistance on any upgrades or changes to its functionality; and use reasonable endeavours to comply with any statute, regulation or other ordinance as and when they come into force.

Your Obligations

You agree that you will only use the Site in accordance with these Terms and Conditions and shall ensure compliance with applicable laws and regulations.

You represent, warrant and undertake that you will not cause or permit anything to be done that may infringe, damage or endanger any intellectual property rights of Phoenix Water Services Limited or any third party.


Exclusion of Warranty

We try to make sure the information contained on this Site is as accurate as possible. However we give no warranty of any kind regarding the Site and/or any materials provided on the Site. Phoenix Water Services Limited does not warrant the accuracy, completeness, currency, or reliability of any of the content or data found on this Site and Phoenix Water Services Limited expressly disclaims all warranties and conditions, including implied warranties and conditions or merchantability, fitness for a particular purpose and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.

Phoenix Water Services Limited assumes no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site. In no event shall Phoenix Water Services Limited be liable for any injury, loss, claim, damage, or any exemplary, punitive, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings) whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with

1) any use of this Site or content found herein,
2) any failure or delay (including, but not limited to) the use of or inability to use any component of the Site
3) the performance or non-performance by Phoenix Water Services Limited even if such party has been advised of the possibility of damages to such parties or any other party
4) the provision of or failure to provide servicesany information, software, products, services and related graphics obtained through the Site.


Phoenix Water Services Limited's liability shall not be limited in the case of death or personal injury directly caused by Phoenix Water Services Limited's negligent act or omission.

Any dealings you have with third parties via the Site are yourresponsibility. Should a dispute arise between yourself and any third party due to use of the Site we will do our best assist its resolution but will not be responsible for any loss or damage you may suffer as a result

We may provide links to other Sites, resources, or sponsorships either directly or through the contractual partners. Phoenix Water Services Limited accepts no responsibility for these links and does not endorse their contents. If you decide to access other web sites, you do so at your own risk whatsoever.


You shall indemnify and keep Phoenix Water Services Limited indemnified against all actions, claims, losses, costs (including all legal costs actually incurred or otherwise), damages and expenses that are suffered or incurred by Phoenix Water Services Limited whether or not reasonable or otherwise foreseeable or avoidable which arise directly or indirectly from any breach or alleged breach by you of any of these Terms and Conditions.

Intellectual Property

The Site and each of its modules, is the property of Phoenix Water Services Limited. None of the data or content found on the Site may be reproduced, republished, distributed, posted, sold, transferred, linked to or modified without the express written permission of Phoenix Water Services Limited. In addition, the trademarks, logos and service marks displayed on this Site ("the Trade Marks") are registered and nothing contained in this Site should be construed as granting by implication, estoppels, or otherwise, any license or right to use any of the Trade Marks without Phoenix Water Services Limited's permission. All intellectual property rights (including any patent, copyright, database rights, registered design, trade mark, trade name, know-how or industrial or intellectual property right subsisting anywhere in the world and any applications to protect any of the above) and goodwill in and relating to the Site (including all components developed and produced for the Site including the up-dates, format, art direction, look and feel and content) (the "Intellectual Property Rights") shall be owned by and vest absolutely in Phoenix Water Services Limited

You agree that the information provided by Phoenix Water Services Limited is for your personal use only and may not be used for commercial purposes or distributed commercially without the permission of Phoenix Water Services Limited.



These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Entire Agreement

These Terms and Conditions, together with those incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter.

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of England and Wales


Goods can be returned for full refund of purchase price excluding a reasonable charge for delivering the item plus the return charges should be paid for by you. Please ensure  that reasonable insurance is placed on the item when returning it as we cannot be held responsible for items not received back to us in the condition they were sent. This must be returned within 7 Days of receipt of the item and you must ring us first to get a return order number before sending the item.

EAU So Soft Block Salt Softener

EAU So Soft Electronic Range

EAU So Pure Filter Range